Position Summary

The Restoration Manager is a dual-functional leadership role combining external customer acquisition (post-loss sales) and internal team production management. This person will be responsible for responding to property loss events (water, fire, mold, storm, etc.), signing customers up for restoration work, and then overseeing the execution of all phases of the restoration process—from initial job setup through completion—ensuring quality, schedule adherence, cost control, customer satisfaction, and profitability.

Key Responsibilities

• Respond to loss notifications, lead on-site inspections, determine scope and plan.
• Conduct presentations to adjusters, property owners, and facility managers explaining scope, timeline, and deliverables.
• Prepare and present proposals/contracts and secure signed agreements.
• Develop and maintain relationships with insurance carriers and referral sources.
• Assign, schedule, and supervise field crews and subcontractors to ensure on-time and within-budget completion.
• Oversee job startup, documentation, budgets, change orders, billing, and close-out.
• Monitor quality assurance, enforce safety regulations and IICRC standards.
• Coach and mentor field teams; evaluate performance metrics and implement improvements.
• Collaborate with estimating, procurement, and operations teams to refine scopes.
• Participate in on-call rotation or emergency response as required.

Qualifications & Requirements

• High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum 2 years’ experience in restoration or related construction industry.
• Proven ability to sign up customers post-loss and manage restoration projects from start to finish.
• Experience with insurance claims, adjusters, or property management preferred.
• Experience using Xactimate or similar estimating/project management software.
• Strong leadership, communication, and sales aptitude.
• Valid driver’s license and reliable transportation required.

Performance Metrics / Success Indicators

• Conversion rate of loss call → signed work
• Job cycle time (start to finish)
• Production margin and budget adherence
• Customer satisfaction and rework rate
• Crew utilization and productivity
• Safety compliance record
• Relationship growth with insurance partners

Work Environment & Physical Requirements

• Field based role with time spent on-site in varying conditions (water, fire, mold, etc.).
• Ability to climb ladders, walk on unstable surfaces, lift up to 50 lbs, and work in confined spaces.
• Some weekend, night, or on-call work may be required.

Compensation

Base salary: $50,000 annually, flexible based on experience and qualifications. Performance bonus opportunities may be available tied to sales and production metrics.