Terms & Conditions

Effective Date: October 29, 2026

1. Introduction

These Terms & Conditions govern SMS and MMS communications provided by Americon Restoration of the Ohio Valley and Americon Restoration of Texas (collectively referred to as "Americon Restoration," "Americon," "we," "us," or "our").

By voluntarily opting in to receive text messages from the applicable Americon Restoration location, you agree to the SMS messaging terms outlined below.

These terms apply to customer communications related to restoration services, appointments, project updates, and customer support.

The following businesses are covered by these terms:

Americon Restoration of the Ohio Valley
3645 Mahoning Avenue
Youngstown, OH 44515
Phone: 330-238-3927

Americon Restoration of Texas
17819 Davenport Road, Suite 240
Dallas, TX 75252
Phone: 214-984-3257

Each business is responsible for obtaining appropriate consent before sending text messages to its customers.

2. SMS Messaging Program Description

Americon Restoration uses SMS messaging to provide convenient, timely communication with customers regarding restoration and reconstruction services.

Customers who opt in may receive messages including:

Appointment confirmations and scheduling updates.
Technician arrival notifications.
Restoration and reconstruction project status updates.
Service progress and completion notifications.
Coordination of restoration-related services.
Requests for additional information about an active project.
Responses to general customer questions.
Customer service and support communications.

Americon Restoration of Texas: SMS messages are intended exclusively for customer care, service-related updates, and two-way customer communication. The Texas customer care messaging program does not include promotional or marketing messages.

Americon Restoration of the Ohio Valley: SMS messages may include customer service and project-related communications. Promotional messages, if offered, are subject to separate, appropriate marketing consent.

3. Americon Restoration of Texas SMS Customer Care Disclosure

By opting in to receive SMS messages from Americon Restoration of Texas, you agree to receive customer care messages related to your account, service requests, scheduling, and support.

Message frequency: Message frequency may vary. On average, 1–2 messages per month.
Rates: Message and data rates may apply.
Opt-out: Reply STOP to cancel SMS messages at any time.
Help: Reply HELP for assistance.
Privacy Policy:https://www.americonrestoration.com/privacy-policy

Your consent to receive SMS messages is not a condition of purchase or service.

4. SMS Consent and Opt-In

Americon Restoration only sends recurring SMS communications when appropriate customer consent has been obtained.

Customers may provide consent through authorized methods, such as an SMS opt-in form, an appropriately worded service agreement, or another documented consent process.

Customers are informed of the nature of the messages they may receive and any applicable messaging terms when enrolling.

Consent to receive text messages is voluntary and is not a condition of purchasing goods or services from Americon Restoration.

Providing a mobile phone number through a general inquiry or contact form does not, by itself, constitute consent to receive recurring SMS messages.

Consent is specific to the business and messaging program identified during the opt-in process.

Consent provided to Americon Restoration of the Ohio Valley does not automatically authorize SMS communications from Americon Restoration of Texas, or vice versa.

Americon Restoration may maintain records of customer consent to support compliance with applicable messaging requirements.

5. Message Frequency

Americon Restoration of Texas: Message frequency may vary depending on customer service needs, active projects, and appointment schedules. On average, customers receive 1–2 SMS messages per month.

Americon Restoration of the Ohio Valley: Message frequency varies depending on customer inquiries, appointment schedules, active restoration projects, and service-related communication needs.

Customers may receive additional service-related messages during active restoration projects, depending on the nature of their service requests and communication needs.

6. Message and Data Rates

Message and data rates may apply depending on the customer's wireless carrier and mobile service plan.

Americon Restoration does not charge a separate fee for participating in its customer care SMS messaging programs.

Customers should contact their wireless carriers for details about messaging and data charges.

Wireless carriers are not responsible for delayed or undelivered messages.

7. Opt-Out Instructions

Customers may unsubscribe from SMS communications at any time by replying STOP to any message received from Americon Restoration.

After submitting an opt-out request, customers may receive one final message confirming that they have been unsubscribed.

No additional messages will be sent under the applicable SMS program unless the customer provides new consent.

Customers may also request to discontinue SMS communications by contacting the applicable Americon Restoration location directly.

Americon Restoration honors reasonable requests to revoke SMS consent, including other commonly recognized opt-out language.

Opting out of SMS messaging does not prevent customers from receiving necessary service-related communications through other authorized channels, such as phone calls or email.

8. Customer Support and HELP Instructions

Customers may reply HELP to any Americon Restoration SMS message to receive assistance.

Additional customer support is available through:

Americon Restoration of the Ohio Valley
Phone: 330-238-3927

Americon Restoration of Texas
Phone: 214-984-3257

Email:info@americonrestoration.com

Website:https://www.americonrestoration.com

For emergency restoration assistance, customers should contact their local Americon Restoration office directly.

9. Data Collection and Usage

When customers enroll in SMS communications, Americon Restoration may collect information such as:

Customer name.
Mobile phone number.
Email address.
Service or property address.
SMS consent preferences and records.
Service-related communications.
Appointment and project information.

This information may be used to coordinate restoration services, communicate project updates, respond to customer inquiries, maintain consent records, and provide customer support.

Americon Restoration will use customer information only for legitimate business purposes and in accordance with its Privacy Policy.

10. Privacy and Non-Sharing of Mobile Information

Americon Restoration respects the privacy of customers who communicate through SMS.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent information will not be sold, rented, or shared with third parties or affiliates for marketing purposes.

Americon Restoration may use authorized third-party messaging platforms and service providers solely to facilitate customer communications and operate its messaging systems.

These providers may process information only as necessary to perform services on Americon Restoration's behalf and are not authorized to use SMS information for their own marketing purposes.

For additional information about how customer information is collected, used, stored, and protected, please review our Privacy Policy:

https://www.americonrestoration.com/privacy-policy

11. Data Security

Americon Restoration takes reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, disclosure, alteration, or misuse.

Access to customer communication records is limited to authorized personnel and service providers who require the information for legitimate business purposes.

Although Americon Restoration takes reasonable precautions to protect customer data, no electronic communication or storage system can be guaranteed to be completely secure.

12. Data Retention

Americon Restoration retains customer information, SMS communication records, and consent documentation for as long as reasonably necessary to provide services, maintain business records, and comply with applicable legal obligations.

Customers may request deletion of eligible personal information by contacting Americon Restoration.

Certain information may need to be retained for legal, contractual, regulatory, or operational purposes.

13. SMS Acceptable Use Policy

Americon Restoration is committed to providing responsible, lawful, and customer-focused messaging services.

All SMS communications must comply with applicable laws, carrier requirements, and industry messaging guidelines.

Americon Restoration prohibits:

Unsolicited or unauthorized bulk SMS messaging.
Use of purchased contact lists or improperly transferred SMS consents.
Marketing or promotional messaging without the appropriate consent.
Fraudulent, deceptive, misleading, or threatening messages.
Transmission of unlawful or prohibited content.
Attempts to bypass carrier messaging restrictions.
Misrepresentation of the sender's identity.

SMS messages must accurately identify the applicable Americon Restoration location unless the sender is already clear from the ongoing conversation.

Customers are encouraged to use SMS communications for appropriate service-related questions and requests.

Americon Restoration reserves the right to restrict inappropriate or abusive use of its messaging services, subject to applicable law.

14. Service Availability

Americon Restoration makes reasonable efforts to provide timely and reliable SMS communications.

However, message delivery may be affected by wireless carrier availability, device compatibility, network connectivity, or other technical factors outside our control.

SMS messaging should not be relied upon as the sole method of requesting immediate emergency assistance.

Customers experiencing an urgent property emergency should contact their local Americon Restoration office by phone.

15. Changes to Terms & Conditions

Americon Restoration may update these Terms & Conditions periodically to reflect changes in business operations, communication practices, legal requirements, or messaging services.

Updates will be published on this page with a revised effective date.

Where legally required, Americon Restoration will provide additional notice or obtain renewed consent before implementing material changes to its SMS messaging programs.

16. Contact Information

If you have questions regarding these Terms & Conditions or our messaging practices, please contact:

Americon Restoration of the Ohio Valley
3645 Mahoning Avenue
Youngstown, OH 44515
330-238-3927

Americon Restoration of Texas
17819 Davenport Road, Suite 240
Dallas, TX 75252
214-984-3257